Privacy Policy

This Privacy Policy explains how Jackbit Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended to provide clear information for players in Australia about the handling of personal data and the choices available to them.

Jackbit Casino operates under a licence issued by the Curaçao Gaming Control Board, reference number OGL/2024/1800/1049, held by operator Ryker B.V.

Information we may collect

When you use Jackbit Casino, information may be collected directly from you, automatically through your use of the website, or from third parties where this is necessary for operating the services. The information handled will depend on the services you use, the checks required, and the choices you make.

Account and identification details

This may include your name, date of birth, country of residence, username, account preferences and other details supplied when opening or managing an account. We may also receive information used to confirm that an account belongs to the person using it.

Verification information

To help meet verification, safety and anti-fraud requirements, we may handle copies or details of identity documents, proof of address, photographs, source-of-funds information or other information requested during account checks. Sensitive information should only be provided through the secure methods made available for that purpose.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances and related transactions. Payment information may be processed by payment service providers. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment card details.

Technical, device and usage information

When you visit or use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, login activity and information about how you interact with the site. This information helps the website operate, remain secure and understand general usage.

Communications and support information

If you contact support or otherwise communicate with Jackbit Casino, we may keep the details of your enquiry and the information needed to respond. This can include account information, correspondence, feedback, complaints and records of actions taken to resolve an issue.

How and why information is used

Personal information is used for purposes connected with providing and protecting the services. We aim to collect and use information that is reasonably relevant to these purposes and to handle it in a way that is consistent with this Privacy Policy.

To create, administer and maintain your player account.
To process deposits, withdrawals, wagers and other account transactions.
To verify identity, age, location and account information where checks are required.
To detect, prevent and investigate fraud, suspicious activity, account misuse, collusion and other security risks.
To meet applicable legal, regulatory, financial and operational obligations.
To provide customer support, answer questions and handle complaints or requests.
To maintain, troubleshoot and improve the website, its features and the player experience.
To communicate service information, account notices, security messages and changes to relevant terms or policies.
To send marketing communications where permitted and where you have provided the required permission, subject to your ability to change your preferences.
To protect the rights, property, security and integrity of the website, its users and associated services.

Information may also be used to create internal reports, identify technical problems, understand general trends and assess whether services are being used safely. Where practical, reports and analysis may use aggregated or de-identified information that does not directly identify an individual.

Sharing information

Information may be shared with service providers and professional partners that help operate the website or perform necessary functions. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting suppliers, customer support providers, analytics providers and professional advisers. Information may also be shared where necessary to meet a legal obligation, respond to a lawful request, protect safety or investigate suspected wrongdoing.

Service providers are expected to handle information only for appropriate purposes and with suitable safeguards. Where information is processed or stored outside Australia, handling may be subject to the requirements and protections that apply to that location. We take reasonable steps to use suitable providers and protect information when it is transferred.

Cookies, storage and security

Cookies and similar technologies

Jackbit Casino may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, improve website performance, understand usage and help protect the site. Some cookies are necessary for the website to work properly, while others support analytics, personalisation or marketing activities.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect certain website functions, including sign-in, preferences or other account features. Browser settings differ, so consult the help information for your chosen browser if you need assistance.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, secure connections, monitoring and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password and keep login information confidential.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, destroyed or de-identified in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and requirements that apply, you may have rights relating to the personal information held about you. These rights are subject to appropriate identity checks and may be limited where retaining or using information is necessary for legal, security or other legitimate reasons.

Access the personal information we hold about you and request an explanation of how it is being used.
Ask for inaccurate, incomplete or out-of-date information to be corrected.
Request deletion of your personal information where there is no lawful or operational reason for it to be retained.
Withdraw consent to marketing communications or change marketing preferences at any time.
Raise a question or concern about the way your personal information is handled.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@jackbit-casino.best. Please include enough information for your request to be understood and, where appropriate, identify the account concerned. We may need to verify your identity before providing information or making changes. Verification information will be used for this purpose and handled with care.

We aim to respond to valid privacy requests within a reasonable timeframe. If a request cannot be completed, or can only be partly completed, we will explain the reason where appropriate. Deleting an account or withdrawing marketing consent does not necessarily delete transaction, verification, security or other records that must be kept for a period required by law.

Marketing communications

Where marketing communications are sent with the required permission, you can withdraw that permission by contacting support@jackbit-casino.best or by using an unsubscribe or preference option included in the communication. Service messages about account activity, security, transactions or important changes may still be sent when necessary to provide the services or protect your account.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using new features. Continued use of the services after an update may indicate acceptance of the revised policy where this is permitted.